Payment and shipping

You make an order on the website MYCANDLE.COM.UA Add the item to the basket and make out an order by filling the required contact information.

We specify the details of the order. After making an order our manager will contact you to confirm and specify the details of the order.

Payment

The card of Privatbank. 100% advance payment to the Privatbank card. In this case, you do not pay a commission for a cash on delivery.

C.O.D. You can pay for the order when you receive the parcel at the post office. This service is more expensive than regular sending, because You will additionally pay a commission for the return of funds to the sender (20 UAH + 2% of the order amount). Please pay attention to the fact that we send the parcels by Ukrposhta only upon prepayment.

Delivery

Delivery in Ukraine. Delivery in Ukraine is carried out by New mail (1-3days) and Ukrposhta (4-10days). If the order is sent by New Mail, the buyer pays the mail service upon receipt of the order, the cost of such sending depends on the weight of the parcel and the destination city. In case of delivery by Ukrposhta, the cost of delivery is paid together with the payment of the order.

Delivery to other countries. We send parcels to other countries by Ukrposhta or with international carriers. Shipping cost depends on the weight of the package. Please check with our managers for details. Delivery to other countries is possible only on prepayment.